Frequently Asked Questions
General Questions
We proudly serve the DMV (DC, Maryland, and Virginia) area, with a focus on Loudoun County, Virginia.
We specialize in events, decor, and housewarmings, but our rentals are versatile enough for a wide range of events, including weddings, birthdays, corporate gatherings, and more.
Rental Process
We currently accept Cash, Venmo, or Zelle.
Our rental fees are by the day.
Yes, rental extensions can be arranged, but they are subject to availability. Additional fees will apply.
Yes, we offer pickup services. Delivery fees vary based on location and the size of the rental order.
Changes and Cancellations
If you would like to make changes to your current contract, we require a 3-day notice period prior to the day of your event so that we can serve all customers appropriately.
Cancellations must be made at least 7 days before the event for a full refund. Cancellations made within 7 days will incur a 50% cancellation fee.
Contact Us
If you have specific needs or questions not addressed here, feel free to contact us by phone or email. We’re here to help make your event a success!
You can reach us via phone at +1 848-448-6993 or email at contact@petalsparadise.com.
Our operating hours are 24/7, but we are available for deliveries and pickups outside these hours upon request.
Don’t hesitate to get in touch! We look forward to being part of your special day.